Shipping & Delivery
At Sunkazy, we are committed to delivering your order safely and on time. Please read this page carefully to understand our shipping policies, delivery timeframes, and what to do if something goes wrong.
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.
Please note: Processing time is separate from shipping time. The total delivery period = processing time + shipping transit time.
During peak seasons (e.g., holidays, promotional events), processing may take up to 5 business days. We will notify you if there is an unexpected delay.
2. Shipping Service Type
We currently offer Standard Shipping for all orders. Standard Shipping is a tracked, economy international shipping service. Tracking information will be provided via email once your order has been dispatched.
We do not currently offer express or overnight shipping. We are working to expand our shipping options in the future.
3. Shipping Destinations
3.1 Countries We Ship To
We ship to most countries and regions worldwide. Shipping availability and rates are calculated at checkout based on your delivery address.
3.2 Restricted Regions — Countries We Do Not Ship To
We are currently unable to deliver to the following countries and regions due to international sanctions, carrier restrictions, or regulatory requirements:
- Russia
- Belarus
- North Korea (DPRK)
- Iran
- Syria
- Cuba
- Sudan and South Sudan
- Myanmar
- Any other country or territory subject to comprehensive international trade sanctions
This list may be updated from time to time. If your country is not listed at checkout, we are able to ship to you. If you are unsure, please contact us at support@sunkazy.com before placing your order.
4. Delivery Timeframes by Region
The following timeframes represent estimated shipping transit times only and do not include order processing time (1–3 business days). All times are in business days and are estimates only — actual delivery may vary due to customs clearance, carrier delays, or local postal conditions.
| Region / Country | Estimated Total Delivery (incl. processing) |
|---|---|
| United States & Canada | 2-4 Weeks |
| United Kingdom & Europe | 2-4 Weeks |
| Australia & New Zealand | 2-4 Weeks |
| Asia Pacific | 2-5 Weeks |
| Rest of World | 3-6 Weeks |
Note: Business days exclude weekends and public holidays. Delivery to remote areas may take longer than the estimates above.
5. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. The exact shipping fee will be displayed before you confirm your order.
We periodically offer free shipping promotions. Please check our homepage or subscribe to our newsletter to stay informed of current offers.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to be updated by the carrier after you receive the confirmation email.
If you have not received a tracking email within 5 business days of placing your order, please check your spam folder or contact us at support@sunkazy.com.
7. Customs, Duties, and Taxes
International shipments may be subject to customs inspection and import duties, taxes, or fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees.
We are not responsible for delays caused by customs clearance procedures. If you are unsure about the import regulations in your country, we recommend contacting your local customs authority before placing an order.
All packages are declared at their full commercial value in accordance with international shipping regulations. We do not mark shipments as gifts or undervalue declarations.
8. Lost or Damaged Packages
8.1 Damaged Packages
If your order arrives damaged, please do not discard the packaging. Contact us at support@sunkazy.com within 7 days of delivery with the following information:
- Your order number
- A clear photo of the damaged item(s)
- A clear photo of the outer packaging
We will review your claim and, where the damage is confirmed to have occurred during transit, we will offer a replacement or full refund at no additional cost to you.
8.2 Lost Packages
A package is considered lost if it has not been delivered within 10 business days beyond the maximum estimated delivery timeframe for your region and tracking shows no movement for more than 10 consecutive business days.
If you believe your package is lost, please contact us at support@sunkazy.com with your order number and tracking number. We will open an investigation with the carrier on your behalf. If the package is confirmed lost, we will offer a full replacement or refund.
8.3 Incorrect Address
Sunkazy is not responsible for packages that are undeliverable or lost due to an incorrect or incomplete shipping address provided by the customer. Please double-check your shipping address before confirming your order. If you notice an error, contact us immediately at support@sunkazy.com — we can only update addresses before the order is dispatched.
8.4 Packages Marked as Delivered but Not Received
If your tracking shows your package as delivered but you have not received it, please first check with neighbors, building reception, or any safe location the carrier may have left it. If the package still cannot be located, contact us within 5 business days of the marked delivery date and we will assist you in filing a claim with the carrier.
9. Delivery Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:
- Customs clearance procedures
- Public holidays in the origin or destination country
- Severe weather conditions or natural disasters
- Carrier operational disruptions
- High-volume shipping periods (e.g., holiday seasons)
We appreciate your patience in such circumstances. If your order is significantly delayed, please contact us and we will do our best to assist.
10. Contact Us
If you have any questions about your shipment or our shipping policy, please do not hesitate to reach out:
Sunkazy Customer Support
Email: support@sunkazy.com
Business Hours: Monday – Friday, 9:00am – 6:00pm