Frequently Asked Questions
Orders
How do I place an order?
Browse our store, select the item(s) you love, choose your size or variant, and click Add to Cart. When you're ready, go to your cart and click Checkout. Follow the steps to enter your shipping address and payment details, then confirm your order. You'll receive a confirmation email shortly after.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. After that, your order may have already entered the fulfillment process. Please contact us at support@sunkazy.com as soon as possible if you need to make changes.
How can I check my order status?
Once your order ships, you'll receive a tracking email with a link to follow your package. You can also log into your account and visit My Orders to view the latest status. If you checked out as a guest, use the tracking link in your shipping confirmation email.
What should I do if I receive a damaged or incorrect item?
We're so sorry to hear that! Please contact us within 7 days of receiving your order at support@sunkazy.com with your order number and a photo of the item. We'll arrange a replacement or full refund as quickly as possible.
Can I place a bulk or wholesale order?
Yes! We welcome wholesale and bulk inquiries. Please reach out to us at support@sunkazy.com with details about the products and quantities you're interested in, and our team will provide you with pricing and availability.
Shipping
What are your shipping options?
We offer Standard Shipping and Expedited Shipping. Available options and rates will be displayed at checkout based on your delivery address. We ship to most countries worldwide.
How long does delivery take?
Delivery times vary by destination. Standard International takes 2-4 weeks. Please note that processing takes 1–3 business days before shipment. Delivery times may vary during peak seasons or due to customs delays.
How can I track my package?
Once your order is shipped, you'll receive a tracking number via email. Use this number on the carrier's website or click the tracking link in your email to follow your package in real time.
What happens if my order is delayed or lost?
If your order hasn't arrived within the estimated timeframe, please first check the tracking information. If the package appears stuck or lost, contact us at support@sunkazy.com and we'll investigate with the carrier and work to resolve the issue promptly.
Do you offer free shipping?
We periodically offer free shipping promotions. Check our homepage or subscribe to our newsletter to stay updated on current offers and discount codes.
Returns & Refunds
How do I initiate a return?
To start a return, email us at support@sunkazy.com within 30 days of receiving your order. Include your order number and reason for return. We'll provide you with return instructions and the return address. Items must be unused and in their original packaging.
How long does it take to process a refund?
Once we receive and inspect your returned item, we'll process your refund within 5–7 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or card provider to post the credit.
Are there items that cannot be returned?
For hygiene and safety reasons, certain items such as earrings and personalized products may not be eligible for return unless they are defective or incorrect. Please check the product page for specific return eligibility.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. In those cases, we will cover the return shipping cost.
Payment
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal and Shop Pay. All transactions are protected with SSL encryption for your security.
Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption and is PCI DSS compliant. We never store your full card details on our servers.
Will I be charged customs or import duties?
International orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees. We recommend checking with your local customs office for more information.
Account
Do I need to create an account to place an order?
No, you can check out as a guest without creating an account. However, creating an account lets you track your orders, save your shipping details, and enjoy a faster checkout experience in the future.
Customer Support
How can I contact customer service?
You can reach us by email at support@sunkazy.com, via our Contact Us page, or through Live Chat available on our website during business hours. We aim to respond to all inquiries within 24 hours on business days.
What are your customer service hours?
Our support team is available Monday to Friday 9:00am – 6:00pm, Emails received outside of business hours will be answered on the next business day.
Do you have a size guide?
Yes! Each product page includes a size guide or measurement reference where applicable. If you're unsure about sizing, feel free to contact us and we'll be happy to help you find the perfect fit.