Return & Refund Policy
At Sunkazy, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read this policy carefully to understand your options for returns, refunds, and exchanges.
1. Returns
1.1 Return Window
You may request a return within 30 days of the date you received your order. Requests made after this period will not be accepted.
1.2 Return Conditions
To be eligible for a return, items must meet all of the following conditions:
- The item is in its original, unused condition
- All original tags, labels, and packaging are intact and attached
- The item has not been washed, worn, altered, or damaged by the customer
- The return is accompanied by proof of purchase (order number or confirmation email)
1.3 Returns Due to Change of Mind
If you have changed your mind about a purchase, you may return the item within 30 days of receipt, provided it meets the return conditions above. In this case:
- The customer is responsible for all return shipping costs
- Original shipping fees are non-refundable
- A refund will be issued to your original payment method once the item is received and inspected
1.4 Returns Due to Receiving a Wrong Item
If you received an item that is different from what you ordered (wrong product, wrong size, wrong color), please contact us within 2 days of delivery at hello@sunkazy.com with:
- Your order number
- A photo of the item received
- A photo of the packaging label
We will cover the full return shipping cost and send you the correct item at no additional charge, or issue a full refund if the correct item is unavailable.
1.5 Non-Returnable Items
The following items are not eligible for return under any circumstances, unless they are defective or incorrect:
- Hygiene and personal care products (e.g., earrings, pierced jewelry, intimate apparel) that have been unsealed or used
- Customized or personalized products made to your specifications
- Items that have been used, washed, damaged, or altered by the customer
- Items returned without original packaging or tags
- Items returned outside the 30-day return window
- Gift cards
2. Refunds
2.1 Refund for Approved Returns
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days and credited to your original payment method. Please allow additional time for your bank or payment provider to post the credit.
2.2 Refund for Lost Packages
If your package is confirmed lost in transit, you are entitled to a full refund or a free replacement shipment, at your choice. A package is considered lost when:
- It has not been delivered within 10 business days beyond the maximum estimated delivery timeframe for your region, and
- Tracking shows no movement for more than 10 consecutive business days
To report a lost package, please contact us at hello@sunkazy.com with your order number and tracking number. We will open an investigation with the carrier. Refunds or replacements for lost packages will be processed once the carrier investigation is complete, typically within 5–10 business days.
2.3 Refund for Damaged Products
If your order arrives damaged due to transit, please contact us within 2 days of delivery at hello@sunkazy.com with:
- Your order number
- Clear photos of the damaged item(s)
- Clear photos of the outer packaging
Do not discard the packaging, as it may be required for the carrier claim. Upon confirmation of transit damage, we will offer a full refund or free replacement at no cost to you. You will not be required to return the damaged item in most cases.
2.4 Partial Refunds
In certain situations, only a partial refund may be granted, including:
- Items returned with missing tags, packaging, or accessories
- Items showing signs of use or minor customer-caused damage
- Returns requested after the 30-day window on a case-by-case basis at our discretion
2.5 Non-Refundable Charges
- Original shipping fees are non-refundable unless the return is due to our error (wrong item, defective product, or transit damage)
- Return shipping costs paid by the customer are non-refundable
- Customs duties and import taxes paid by the customer are non-refundable
3. Exchanges
3.1 Exchange Requests
If you would like to exchange a purchased product for a different size, color, or variant, please contact us within 30 days of receiving your order at hello@sunkazy.com with your order number and details of the item you would like to exchange for.
3.2 Exchange Conditions
Exchanges are subject to product availability. The item being returned for exchange must meet the same conditions as a standard return (unused, original tags and packaging intact). If the requested replacement item is of a higher value, you will be charged the difference. If it is of a lower value, we will refund the difference.
3.3 Exchange Shipping
The customer is responsible for the cost of shipping the original item back to us. We will cover the shipping cost of sending the replacement item to you. If the exchange is due to our error (wrong item sent, defective product), we will cover all shipping costs in both directions.
3.4 Exchange Restrictions
The following items are not eligible for exchange:
- Hygiene and personal care products (e.g., earrings, pierced jewelry, intimate apparel) that have been unsealed or used, due to health and hygiene reasons
- Customized or personalized products made to your specifications
- Items that have been used, washed, worn, altered, or damaged by the customer
- Items returned without original tags, labels, or packaging
- Exchange requests made after the 30-day exchange window
- Items purchased during final sale or clearance promotions marked as non-exchangeable
- Gift cards
Each customer is limited to one exchange per order. We reserve the right to refuse exchange requests that do not meet the above conditions or that we reasonably believe are being made in bad faith.
4. How to Initiate a Return, Refund, or Exchange
To start the process, please follow these steps:
- Email us at hello@sunkazy.com with your order number, the reason for your request, and any relevant photos
- Our team will review your request and respond within 2 business days with instructions
- If your return is approved, ship the item to our return address below using a trackable shipping method
- Once we receive and inspect the item, we will process your refund or dispatch your replacement
Please do not send items back without first contacting us. Unauthorized returns may not be processed.
5. Return Address
Please send all approved returns to the following address:
Sunkazy Returns
1516 S Bon View Ave
Ontario, CA 91761
United States
We recommend using a trackable shipping service and retaining your shipping receipt. Sunkazy is not responsible for items lost in return transit.
6. Right of Withdrawal
If you are a consumer in the European Union or another jurisdiction that provides statutory withdrawal rights, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. To exercise this right, please notify us in writing at hello@sunkazy.com within the 14-day period. Please refer to our Terms of Service for full details on the withdrawal process and applicable exceptions.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Sunkazy Customer Support
Email: hello@sunkazy.com
Business Hours: Monday – Friday, 9:00am – 6:00pm